AML when caller not on scene

Bugs
1

Summary / Zusammenfassung

AML shows caller at the address of the emergency in the scenarios where the caller states they are not on scene (received a call or a text asking them to call for help)

Steps to Reproduce / Schritte zur Reproduktion

  1. Receivee such a call
  2. Compare AML data to address stated by caller

Expected Behavior / Erwartetes Verhalten

AML should show completely different location.

Actual Behavior / Tatsächliches Verhalten

AML locates caller at the scene of emergency

Impact on Usage / Auswirkung auf die Nutzung

Minor: Small / cosmetic impact. / Kleiner / kosmetischer Einfluss.
Moderate: It disrupts some workflows. / Beeinträchtigt einige Arbeitsabläufe.
Critical: I can’t use the platform at all. / Die Plattform ist nicht nutzbar.

Screenshots or Logs / Screenshots oder Protokolle

1 Like
2

AML Displays Caller Location as Emergency Scene When Caller is Not Present [SIMD4-250] #250

:united_states: The team is reviewing the issue based on provided information and will prioritize it next.
:germany: Das Team prüft das Problem anhand der Angaben und wird es anschließend priorisieren.

3

This is currently a scenario issue. The simulation assigns an emergency address to a scenario. From there, an emergency call is generated, which then enters the game flow.

If there are scenarios where the railway service control center, the police operations center, a distant relative, etc., makes the call, the simulation currently cannot handle the fact that the call is generated from a different location.

Background: This was not considered up to this point.

However, I admit that this would enhance realism and should potentially be implemented in the future. After all, it’s not uncommon for neighboring control centers, police operation centers, railway service centers, local transport, elevator emergency services, etc., to make calls.