Summary
If a dispatcher is leaving the session while he was taking a call, other dispatchers who are still present in the session can’t take over his call or hang out the phone. It causes the problem that the phone call always stays in the list without the possibility to delete it.
Happened twice during the same session.
Steps to Reproduce
One dispatcher need to leave the session while taking an active call / speaking with the caller.
Expected Behavior
Expecting the call to be transfered to another dispatcher or to simply close the active call.
Actual Behavior
Call still active with the desk number that the dispatcher that left was in. Can’t hang out the phone or transfer the call to another dispatcher. The active call stay on the list without the possibility to delete it.
Impact on Usage
Minor impact / Cosmetic
X: Minor: Small / cosmetic impact. / Small / cosmetic impact.
Moderate: It disrupts some workflows. / It disrupts some workflows.
Critical: I can’t use the platform at all. / The platform is not usable.
The team is reviewing the issue based on provided information and will prioritize it next.
Das Team prüft das Problem anhand der Angaben und wird es anschließend priorisieren.
This issue will be addressed when developer resources are available.
Dieses Problem wird bearbeitet, sobald Entwicklerkapazitäten verfügbar sind.