Help! Why can I not dispatch a resource to this call?

Fragen und Antworten
1

Hi,

I am new, I am wondering why the dispatch button is greyed out and I cannot dispatch a resource. I double tap the resource on the Status page and it appears in the operations menu however it is still status 2 and it will not dispatch. I have attached a photo of my issue.

Thanks

Screenshot 2026-08-01 233736
Screenshot 2026-08-01 233736889×742 142 KB

2

I think the issue is that no input was provided for “Keyword / Incident”. Are there keywords set up in this service point that can be selected here? As far as I know, this is a minimum requirement.