!!-- At this stage this Control Centre is considered in alpha stage. Some features have been implemented, but there’s much more work to be done. Thank you for your patience. --!!
–Visit the Support & Feedback post on the forum for details on Keywords and how to use them.–
Meldkamer Haaglanden - Regional Dispatch & Control Centre Haaglanden for Ambulance and Fire & Rescue Services
Welcome to the Regional Control Centre for the Haaglanden region in The Netherlands. This control centre offers both dispatching of EMS and Fire-Rescue units to the over 1 million residents of the Haaglanden area.
Vision
Rather than becoming a 100% realistic representation of real life, this control centre strives to become one easily accessible to players around the world, regardless of nationality (primary requirement is moderate understanding of the English language). Most of the real-life systems, keywords, unit types, etc have been ‚freely‘ translated into English to offer better understanding and accessibility. Feedback in this respect is very welcome.
In the post below (see forum) an explanation of keywords has been added as guidance how to effectively use these and deploy units. The system is based on always choose both an ‚Incident Descriptor‘ as well as a ‚Incident Priority Code‘. The latter determines what units will be dispatched.
Background Emergency Medical Services
The EMS System in The Netherlands neither deploys the Franco-German, nor the Anglo-American sytem of Emergency Medical Service provision. At this time all ‚emergency ambulances‘ are implemented as RTW/Amb type I units, while ‚patient transfer‘ ambulances are implemented as KTW/Amb type II units. Note also that currently the option is enabled where the system does not use/require emergency physicians. Testing and inquiries are currently in progress to test whether this is the most viable way to represent the Dutch system or not.
Units Implemented at this time
Ambulance Units
High Care Ambulance: Standard emergency ambulance. Callsign 15-1##
Medium Care Ambulance: Standard ambulance used for patient transport. Callsign 15-2##
Rapid Responder: Solo ‚high care‘ ambulance units. Callsign 15-3##
Emergency GP: Vehicle for GPs stationed at Out of Office Hour-Clinics. Rarely used for emergencies. Callsign: 15-7##
Duty Officers: Ambulance Duty Officers for scene management & support. Not used for treating patients. Callsign: 15-80#
MMT Helicopter: Trauma Helicopter for most complex cases. Only 4 in The Netherlands. Callsign: Lifeliner #
Mass Casualty Team: Used for Mass Casualty Incidents. Manned by Ambulance drivers & nurses. Callsign: 15-590
Red Cross Response Team: Used for Mass Casualty Incidents. Manned by Red Cross volunteers. Callsign: 15-830
Fire & Rescue Units
Engines: Base allround emergency unit for both fire and rescue missions. Callsign 15-##30
Aerial Platform: Unit for elevated rescue or extinguishing. Callsign 15-##50
Rescue Trucks: Unit for (complex) technical rescues. Callsign 15-##70
Wilfire Engine: 4x4 fire engine designed for fighting wildfires. Callsign 15-##40
Wildfire Scout: 4x4 utility jeep designed for rapid deployment to (suspected) wild- and brushfires. Callsign 15-##41
Water Rescue Vehicle: Utility van that transport water rescue team / divers to water rescues. Callsign 15-##10
Pod Trucks: Trucks used to transport attacheable equipment pods to incident scenes. Callsign 15-##80
Duty Officers: Officers for scene management & support. Command up to 4 engines (platoon). Only units designated ‚Commander‘ ingame. Callsign 15-959# (1-3)
Chief Duty Officers: Officers for scene management when more than 4 engines or more than 1 platoon is deployed. Callsign 15-959# (5/7)
Fire Commander: Most senior officer for scene management at very large incidents. Callsign 15-9590
HazMat Officer: Officer with specialized knowledge of management of scenes involving Hazardous Materials. Callsign 15-9020
Reinforcement Engines: ‚Backup engines‘ (volunteer) alerted during large incidents to maintain area coverage. Callsign 15-##31
Logistics Truck: Provides extra material and equipment to large scenes. Callsign 15-9786
HazMat/QRT Truck: HazMat truck and Quick Response Team for violent/terrorist assignments. Callsign 15-7620
Boat Trailer: Deployable boat trailer (attached to Rescue Truck or Water Rescue Vehicle) for water rescues. Callsign ##12
Tanker Pod: 7000-8500 liter transportable/deployable water tank and gun. 6568 & 6768 with foam extinguishing capabilities. Callsign ##68
Command Pod: Deployable Command Pod for multidisciplinary coordination on scene. Only unit with ‚Command‘ characteristic. Callsign ##99
Large Water Supply Transport: Supplies for 8000L/min water supply over 1,5km, or 4000L/min over 3km. Callsign ##60
Decontamination Pod: Supplies and deployable equipment for on scene decontamination. Callsign 8123 & 8227
Mass Casualty Pod: Mass casualty equipment pod. Callsign 5688
Work in Progress
The control centre is still very much under development. Thank you for your understanding that things might therefore change, be incomplete or not be fully representable of real life.
I nonetheless hope you’ll enjoy giving this control centre an early shot. Have fun!
Below you find all keywords and their meaning/intention/effects explained for the Ambulance Service.
When dispatching, I recommend choosing both an ‚NTS Health Complaint‘ as well as a ‚Priority Code‘.
Have a look at the use of ‚Other Keywords‘ for cases where the above may not apply.
NTS (Ambulance)
NO.
HEALTH COMPLAINT CATEGORY
01
Airway
02
Disability
03
Breathing
04
Circulation
05
Abdominal Pain (Adult, non-traumatic)
06
Abdominal Pain (Child, non-traumatic)
07
Abnormal Behaviour / Suicide
08
Allergies / Envenomations
09
Arm Problems/Injuries (non-traumatic)
10
Back Pain (non-traumatic)
11
Burns
12
Chest Pain (non-traumatic)
13
Constipation
14
Convulsions / Seizures
15
Coughing
16
Death
17
Dental Problems
18
Diabetes
19
Diarrhoea
20
Dizziness
21
Drowning / Submersion
22
Ear Problems/Injuries
23
Eye Problems/Injuries
24
Fainting / Loss of Consciousness
25
Fever (Adult)
26
Fever (Child)
27
Foreign Body
28
Genital Problems/Injuries
29
Headache (non-traumatic)
30
ICD
31
Intoxications
32
Leg Problems/Injuries (non-traumatic)
33
Neck Problems/Injuries (non-traumatic)
34
Neurological Failures / Emergencies
35
Nose Bleeding
36
Palpitations
37
Pregnancy & Child Birth
38
Rectal Problems/Injuries
39
Resuscitation / Suspected Death
40
Shortness of Breath
41
Sick Adult
42
Sick Child
43
Skin Problems/Injuries (non-traumatic)
44
Throat Problems/Injuries (non-traumatic)
45
Trauma: Abdomen
46
Trauma: Back
47
Trauma: Chest
48
Trauma: Cranium
49
Trauma: Extremity
50
Trauma: Facial
51
Trauma: General / Unspecified / Polytrauma
52
Trauma: Neck
53
Unknown / Unclear / Unspecified
54
Urine Tract Problems/Injuries
55
Vaginal Bleeding
56
Vomiting
57
Wounds / Lacerations / Haemorrhages
Keywords & Priority Codes
Ambulance: Priority Codes
CODE
LIGHTS & SIRENS / RESPONSE TIME
UNIT RESPONSE
A0
Yes, <15 minutes
2x High Care Ambulance
A0-MMT
Yes, <15 minutes
2x High Care Ambulance + 1x Trauma Helicopter
A0-Solo
Yes, <15 minutes
2x High Care Ambulance + 1x Rapid Responder
A1
Yes, <15 minutes
1x High Care Ambulance
A1-MICU
Yes, <15 minutes
1x Mobile Intensive Care Unit
A1-MMT
Yes, <15 minutes
1x High Care Ambulance + Trauma Helicopter
A1-Solo
Yes, <15 minutes
1x Rapid Responder
A2
No, <30 minutes
1x High Care Ambulance
A2-Solo
No, <30 minutes
1x Rapid Responder
B1
No, planned
1x High Care Ambulance
B1-MICU
No, planned
1x Mobile Intensive Care Unit
B2
No, planned
1x Medium Care Ambulance
C1
No response
GP Transfer
C2
No reponse
Self-help Transfer
Ambulance: Mass Casualty Codes
CODE
LIGHTS & SIRENS
EXPECTED NUMBER OF VICTIMS
UNIT RESPONSE
Code 10
Yes
10-20
1x Duty Office, 10x High Care Ambulance, 1x Trauma Helicopter
Code 20
Yes
20-30
1x Duty Office, 14x High Care Ambulance, 1x Trauma Helicopter
Code 30
Yes
30-40
2x Duty Office, 16x High Care Ambulance, 2x Trauma Helicopter, 1x Mass Casualty Team, 1x Red Cross Response Team
Code 40
Yes
40-50
2x Duty Office, 18x High Care Ambulance, 3x Trauma Helicopter, 1x Mass Casualty Team, 1x Red Cross Response Team
Code 50
Yes
>50
2x Duty Office, 20-40x High Care Ambulance, 3x Trauma Helicopter, 2x Mass Casualty Team, 2x Red Cross Response Team
Other Keywords
CODE
LIGHTS & SIRENS
Meaning / Effect
-DispMMT
Yes
Dispatches 1x Trauma Helicopter
-DispOvdG
Yes
Dispatches 1x Ambulance Duty Officer
-DispPol
Yes
Dispatches Police
-TRANS
No
Used for Patient Transport and/or Patient Transfers
Below you find all keywords and their meaning/intention/effects explained for the Fire & Rescue Service.
When dispatching, I recommend choosing both an ‚BRW Incident Descriptor‘ as well as a ‚Priority Code‘.
Have a look at the use of ‚Other Keywords‘ for cases where the above may not apply.
BRW (Fire & Rescue)
NO.
INCIDENT TYPE
01
Alarm – Audible Alarm Observed
02
Alarm – Tunnel Alarm w/o Indication of Fire
03
Animal Rescue – Ice Rescue
04
Animal Rescue – Trapped in Pit / Basin
05
Animal Rescue – Water Rescue
06
Aviation – Crash
07
Aviation – Emergency Signal Transmitted
08
Aviation – HazMat Incident (not involving Crash)
09
Aviation – Unspecified Incident
10
Fire – Alarm System (Automatic Trigger)
11
Fire – Alarm System (Manual Trigger, Unverified)
12
Fire – Alarm System (Manual Trigger, Verified)
13
Fire – Accommodation Building
14
Fire – Agricultural Building
15
Fire – Air Transport (no Victims / Injuries)
16
Fire – Annex
17
Fire – Assembly Building
18
Fire – Building (Unspecified / Other)
19
Fire – Dumpster / Container
20
Fire – Educational Building/Complex
21
Fire – Healthcare Building/Complex
22
Fire – Industrial Building/Complex
23
Fire – Office Building
24
Fire – Outdoor on Agricultural Field
25
Fire – Outdoor on Industrial Terrain
26
Fire – Outdoor (Unspecified)
27
Fire – Peat Soil
28
Fire – Prison / Jail / Cel Complex
29
Fire – Residential Building
30
Fire – Shopping Building/Complex
31
Fire – Sports Building/Complex
32
Fire – Rail Transport (on Open Track)
33
Fire – Reignition of Earlier Fire
34
Fire – Road Transport (on Open Road)
35
Fire – Rumoured (Unverified)
36
Fire – Verge / Shrub (Small)
37
Fire – Waste / Rubbish
38
Fire – Water Transport
39
Fire – Wildfire / Bushfire / Brushfire
40
HazMat – HazMat Alarm System Triggered
41
HazMat – Soil Contamination
42
HazMat – Stink / Smell / Odor
43
HazMat – Surface Water Contamination
44
HazMat – Unspecified Incident
45
Health – Ambulance Assistance
46
Health – Person Unwell
47
Health – Resuscitation
48
Health – Suicide Attempt
49
Health – Unspecified Health Problems
50
Incident – Involving Victims / Injuries
51
Incident – Unspecified Incident
52
Other – Drugs Lab Encountered
53
Other – Elevator Lock-In
54
Other – Locked Out of Premises
55
Rail – HazMat Incident (not Involving Fire)
56
Rail – Incident involving only Material Damage
57
Rail – Incident with Injuries
58
Rail – Unspecified Incident
59
Road – Contaminated Road Surface
60
Road – HazMat Incident (not Involving Fire)
61
Road – Incident involving only Material Damage
62
Road – Incident with Injuries
63
Road – Unspecified Incident
64
Road – Vehicle in Water
65
Water – Emergency Signal Transmitted
66
Water – Flood / Dike-Dam Breach
67
Water – Flooding/Sinking Residential Boat
68
Water – Incident involving only Material Damage
69
Water – Incident with Injuries
70
Water – HazMat Incident (not Involving Fire)
71
Water – Person in Water
72
Water – Person trapped in Quicksand
73
Water – Unspecified Incident
74
Water – Water Damage
75
Water – Watercraft / Person in Distress
Keywords & Priority Codes
Fire & Rescue: Priority Codes
CODE
LIGHTS & SIRENS
UNIT RESPONSE
P1-Base
Yes
1x Engine
P1-Fire1+
Yes
1x Engine + 1x Ladder
P1-Fire2
Yes
2x Engine + 1x Duty Office
P1-Fire2+
Yes
2x Engine + 1x Ladder + 1x Duty Office
P1-Fire3
Yes
3x Engine + 1x Duty Officer + 1x Large Water Supply
P1-Fire3+
Yes
3x Engine + 2x Ladder + 1x Duty Officer + 1x Large Water Supply
P1-Fire4
Yes
4x Engine + 1x Duty Officer + 1x Large Water Supply
P1-Fire4+
Yes
4x Engine + 2x Ladder + 1x Duty Officer + 1x Large Water Supply
P1-Tech1
Yes
1x Engine + 1x Rescue
P1-Tech2
Yes
2x Engine + 1x Rescue + 1x Duty Officer
P1-Tech3
Yes
3x Engine + 1x Rescue + 1x Duty Officer
P1-Tech4
Yes
4x Engine + 2x Rescue + 1x Duty Officer
P1-WildS
Yes
1x Wildfire Scout
P1-Wild1
Yes
1x Wildfire Engine + 1x Water Tank
P1-Wild2
Yes
2x Wildfire Engine + 1x Duty Officer + 1x Water Tank
P1-Wild3
Yes
3x Wildfire Engine + 1x Duty Officer + 2x Water Tank
P1-Wild4
Yes
4x Wildfire Engine + 1x Duty Officer + 2x Water Tank
All Fire & Rescue Units Have been implemented and the Control Centre has been ‚upgraded‘ to an ‚Integrierte Regional Leitstelle‘ that now dispatches both Ambulance and Fire & Rescue units.
Keywords for use with Fire & Rescue calls have been implemented and are explained above.