No alert when manually commissioning the resource

Bugs Archive
1

Summary / Summary

Manual S2 assignment still doesn’t allow me to alert the vehicle

  1. Go to the status overview

  2. Take a vehicle in S6 and manually set it to S2
  3. Create a deployment
  4. Assign this vehicle and alert/dispatch it
  5. An error warning triangle appears in the “Measures” section of the deployment.
  6. The detail window for the vehicle shows “is driving” and “is on duty” both as “false” even though the vehicle was set to S2.
  7. Hypothesis: the manual status does NOT override existing duty times. But it should.

Expected Behavior / Expected Behavior

Vehicle is alerted and goes to S3

Actual Behavior / Actual Behavior

Didn’t happen

Impact on Usage / Impact on Usage

Minor: Small / cosmetic impact. / Minor / cosmetic impact.
Moderate: It disrupts some workflows. / Disrupts some workflows.
Critical: I can’t use the platform at all. / The platform is not usable.

Screenshots or Logs / Screenshots or Logs

2

Is the option Resources Outside Operating Hours Respond to Alerting also definitely enabled in the dispatch center settings?

1 Like
3

No, the checkbox wasn’t checked. Thanks for pointing that out!