Paramedic from Canada here playing this game since a couple months, love the game and the mechanics !
One point I would mark as an issue is the time on scene for most ambulance calls, including the one with doctors. Most of the calls the ambulance stays more than 30 minutes for low-acuity emergency calls and more than one hour on scene for the bigger calls. Is that the current standard delay on scene for the European ambulance service ?
In Canada and in the US, if we passed more than 30 minutes on scene, it is considered longer than usual. While it happens from time to time, most of our calls are clearly not exceding an hour on scene, beside for refusal/CPR with no-progress.
I would like to know if we could maybe check that to help for the gameplay speed. While our call volume in our RCC is spot on with IRL statistics, the fact that resources are stuck around 2 hours in a MANV for treating one patient out of the 12 we got is abnormal.
Hoping to get a good chat with you guys around this and learn how it works in Europe !
Purely sharing here from an information stand point.
Statistics from The Netherlands (national average) shows that the average ‘call duration’ (from a unit becoming unavailabel as a result of being assigned to a call, to the point where they report ‘available’ again) is 65,0 minutes for ‘A’ calls and 90,9 minutes for ‘B’ Calls.
’A’ calls are all emergency calls (unplanned) that either require an ambulance to responds within 15 minutes or within 30 minutes (depending on the eaxct priority (we distinguish A0, A1 and A2 in this caregory).
’B’ calls are all planned patient transports, reagardless of whether they are Low Care, Medium Care, High Care or Intensive Care patient transfers.
Importantly call times can vary significantly based on the system adopted in the country. You might be interested to look up the ‘Anglo-American System’ of ambulance service provision vs ‘Franco-German System’ of ambulance service provision. Bluntly put the Anglo-American system puts more focus on rapid transport and sees the hospital as the location where focus on advanced emergency treatment should lie. In the Franco-German system the focus lies on ‘bringing advanced emergency treatment’ to the scene, by ways of sending a highly trained emergency physician. Again, this is a very blunt summary and I’m not claiming best way to define it here. I’d recommend reading up on literature to explore the distinction better.
In The Netherlands we have neither system, but lean more towards the Franco-German system where we bring fairly highly trained professionals to the scene to provide rather sophisticated treatment on scene already rather than focussing on rapid transport. Hence call durations are longer.
Again: using phrases such as ‘highly trained’ vs ‘focussed on rapid transport’ are not value based assessments or worth assessments of the systems. They are the best but rather blunt terms to try to put to words where the difference sort of starts, but does not go to explain it entirely or properly. So I do hope my choice of words does not offend, as that is certainly not the intention of them. I merely hope it gives some insight into an explanation why call times may differ.