NAW does not transport after request from NEF

[para1]

Summary / Zusammenfassung

Sending NAW to take NEF’s patient to hospital results in NAW arriving and then immediately clearing from the scene in status 1.

Steps to Reproduce / Schritte zur Reproduktion

Emergency call received. Create incident and assign NEF (closest resource).
NEF arrives on scene and requests vehicle to transport patient to hospital.
The closest vehicle is a NAW, dispatch it to take the patient.
NAW arrives on scene, and it immediately presses Status 1 and returns to base.
Dispatching a non-doctor ambulance (class I/II) results in the patient being taken to hospital with NEF escort.

Expected Behavior / Erwartetes Verhalten

I have tried to replicate the British EMS system - most ambulances are staffed with a paramedic, and there are some rapid response cars with a single paramedic, to respond more quickly to emergencies. Paramedic is generally the highest level of skill (except for helicopters). There are no doctors.

If a rapid response car has attended a patient who needs to go to the hospital, they will request an ambulance and wait on the scene. Usually a paramedic ambulance will arrive and take over the patient to hospital. But sometimes a less qualified ambulance will arrive, so the rapid response paramedic will escort them into hospital.

To try and replicate this, I have made every ambulance a ‘NAW‘ (with doctor), to avoid every single ambulance requesting a doctor (unrealistic). I have also made some NEF to replicate the rapid response vehicles.

If I dispatch a NEF to the scene (usually if they are closer), and the NEF requests an ambulance, I will dispatch a NAW, and expect the NAW to take the patient to hospital whilst the NEF remains on scene and presses Status 1.

If I dispatch a rarer less qualified ambulance (Class I/II), I would expect the NEF to escort them into hospital.

Actual Behavior / Tatsächliches Verhalten

If the NEF is requesting transport, and I send the NAW, it will immediately press status 1 on arrival and drive back to base. (unexpected)

If I try to send a less qualified ambulance, they will take the patient to hospital with NEF escort (expected behaviour)

This occurs regardless of whether or not the NEF has the ‘first responder’ flag (I’m not sure what this does)

Impact on Usage / Auswirkung auf die Nutzung

Critical: I can’t use the platform at all. / Die Plattform ist nicht nutzbar.

Could this error be fixed, or is there a better way for me to set up the British system?#

Many thanks

[DispatchBot]

NAW prematurely returns to base after NEF requests transport [SIMD4-454] #454

The team is reviewing the issue based on provided information and will prioritize it next.
Das Team prüft das Problem anhand der Angaben und wird es anschließend priorisieren.

[amras]

I have some kind of a similar problem here in France. Some NEF are used just for medical care but would do no transport at all. Maybe an option to inhibit transport function to NEF. Like some kind of medical first reponder.

[erik]

Hi,

So the first responder flag is for units that can provide medical help until an EMS-Unit arrives.

To clarify which german EMS-Units are available:

NAW = Ambulance + Doctor, can treat and transport patient
NEF = Doctor car, can not transport just brings an doctor and advanced medical equipment to the scene
RTW = Ambulance, can provide Advanced Medical Help, but has no doctor.
S-RTW = Same as RTW but can transport heavy weight patients
KTW = Transport Ambulance, mainly used for non critical patient transfer from hospital to hospital for example. Can also used for minor emergencies
ITW = Intensive Care Unit, mainly used for critical patient transfer from hospital to hospital
MZF = Kind of the same as KTW, can transport
RTH = Ambulance helicopter, can transport, if it has a doctor you must flag that.
ITH = Intensive Care Helicopter, same as ITW as Helicopter.

So usually the NAW unit should take the patient from a NEF, because it can transport AND has a doctor. So theres a bug indeed.

@amras I’m not quite familiar with the france EMS-System, but when I get you right try this:
Create a Unit as Category PKW or MTW (PKW = Personenkraftwagen, technical term for car / MTW = Crew Carrier) and flag it as first responder.

[danielschwarz]

As @erik said, I recommend using only NAW (for ground transport) and RTH (for air transport) when building the EMS. If you use RTW, it is possible that doctors will be requested; in that case, you will need an NEF.

In the long term, we will provide the ability to create custom unit categories and map them to a specific role. However, this feature would be purely cosmetic, since the workaround I described and the information from Erik achieve the same result but with better naming.

We are currently working on the guide page at kb.xenbit.app. We will, of course, publish this information and these workarounds there for onboarding users.

Edit: Never mind. I just saw an internal note mentioning that an option is coming to disable the ‚doctor behavior.‘ This means you will be able to use RTW = Ambulance without needing to switch everything over to NAW .

[DispatchBot]

Update: todo

This issue will be addressed when developer resources are available.
Dieses Problem wird bearbeitet, sobald Entwicklerkapazitäten verfügbar sind.

[DispatchBot]

Update: done-stage

The issue has been resolved and the update is now in the test environment. Once it runs stably there, it will be rolled out to all servers.
Das Problem wurde gelöst und das Update befindet sich nun in der Testumgebung. Sobald es dort stabil läuft, wird es auf alle Server ausgerollt.

[para1]

Regarding using only NAW for ground transport - I have found a further issue, some incidents I will send the NAW only, it will immediately go to status 1 on arrival (sometimes radios to say ‘ALS not required’. If I dispatch the RTW, the patient will be taken to hospital. Are doctor ambulances unable to transport a non-doctor patient?

Regarding the original error - I have tried to reproduce this error on the stage today, and it is still persisting. NAW will clear from scene, if I dispatch RTW, then the NEF will travel with the RTW. Is there a different expected behaviour from the patch?

[danielschwarz]

No, this was not intended. A fix was applied on stage and the unity category localizations were also improved. Appreciate your feedback.

[DispatchBot]

Update: done

The issue is resolved.
Das Problem wurde behoben.