Question Regarding Keywords & Unit Suggestions

Questions and Answers
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Hi, so I am working on a United States based dispatch center and essentially I’m confused on how to properly setup the keywords.

Essentially I am using custom categories to better describe the unit’s purpose, so I have a BLS Ambulance, ALS Sprint Car, and a Fire Engine. For my keyword, we’ll use a Cardiac Arrest, it should dispatch the BLS Ambulance, ALS Sprint Car, and the Fire Engine but it only was suggesting the ALS Sprint Car for some reason. I’m not sure how to properly set it up to where it is suggesting the proper units.

Thanks!

1 Answer

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The suggestion system is one of the most complex components right now. You can operate very basic systems or expand to very precise settings.

You can start here: Overview: The Suggestion Logic | XENBIT Help & Support

And you should read at least this:

The „Bottom-Up“ Approach (Recommendation)

Step 1: Configuration of Level 3 (EMS Requirements)

Begin by defining the medical care levels in the keywords and the categorization of medical resources.

  • Benefit: You ensure that basic patient care (Doctor, Ambulance) always functions, independent of complex fire department dispatch plans.

Step 2: Configuration of Level 2 (Equipment Requirements)

Now define the technical requirements and the vehicle inventory.

  • Benefit: The system learns which vehicles can perform specific tactical tasks (e.g., Aerial Ladder, Rescue Engine). Since Level 3 is already configured, the system recognizes if a vehicle (e.g., an HLF) simultaneously fulfills a medical requirement.

Step 3: Configuration of Level 1 (Area Responsibility)

Finally, maintain the strategic responsibilities (DispatchGroups) and the area assignments.

  • Benefit: Since Levels 2 and 3 are already calculating correctly, Level 1 only serves to define „Preferred Units“ (who should primarily respond). The system utilizes the existing logic of the other levels to cleanly subtract the remaining requirements and avoid over-dispatching from the start.

Hi, thanks for the response. I guess I'm a little confused on where to set these up. Under the keyword, I only have so many medical options so how would I use my custom category? Same applies to the equipment requirements and I specified an engine was required but yet one was not suggested.

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