Unable to search/add areas to a dispatch center (HTTP 500)

Bugs
1

Summary

When creating a new control center, no districts can be added. Regardless of the search term, “The results could not be loaded.” appears. The request to /Lookup/Commune ends with an HTTP 500 Internal Server Error.

Steps to Reproduce

  1. Create a new control center.
  2. Open Administration → Districts.
  3. Enter any location in one of the search fields (Largest, Medium, or Smallest Administrative Level) (e.g., Hamburg or Berlin).
  4. “The results could not be loaded.” appears.
  5. In the browser DevTools, you can see that the request /Lookup/Commune is answered with HTTP 500.

Expected Behavior

The search should display matching administrative units and add the selected district to the control center.

Actual Behavior

The search returns no results. Instead, “The results could not be loaded.” appears. The request to /Lookup/Commune ends with an HTTP 500 Internal Server Error. The response only returns the “500 - SIM Dispatcher” page.

Impact on Usage

No districts can be added. As a result, creating a new control center is currently not possible.

Minor: Small / cosmetic impact.
Moderate: It disrupts some workflows.
Critical: I can’t use the platform at all.

Screenshots or Logs

2 Likes
2

Same here i am trying to set up a comm center USA South and no results, i cant even search areas

3

This guide should help: