Massive performance issues

[professorvarox]

Since the maintenance work to improve stability, the entire simulation has been massively affected by lags and performance issues.

1. Radio problems (see Nicht mehr behoben: Lange Reaktionszeit nach Sprechaufforderung)
2. Visual bugs:
   a) Patient is “taken over” into new call-out → Patient wird fälschlicherweise übernommen in neuen Einsatz aber auch nicht übernommen
   b) “Submit call-out data” of emergency vehicles is also displayed in the new call-out
   c) Phone calls are not ended
   d) “Submit call-out data” action takes very long
3. Documentation is not saved or ends up in some other call-out
4. Sometimes the call-out address/house number is not transferred. Only after re-selecting the call-out must the address/house number be entered again to be routed correctly
5. Sometimes the call-out address is not transferred to the current call-out, but to some other one instead
6. Starting simulation takes extremely long and often fails
7. Deleting session also takes forever

Impact on Usage

Minor: Small / cosmetic impact.
Moderate: It disrupts some workflows.
Critical: I can’t use the platform at all.

Gameplay and enjoyment greatly diminished

[danielschwarz]

Thank you for your feedback. We’re working on restoring a smooth ratio.

The changes are due to server relocations, as significant cost increases have occurred. We now need to find the right balance of required resources.

[professorvarox]

Alright, thanks for the feedback. I can definitely understand the cost reasons, it was just a bit unclear from a user perspective why performance got so bad after the maintenance work.

[danielschwarz]

We’ve just launched larger resources. We’re eager to hear your feedback and hope that everything is now running smoothly again.

Markers, such as patient selection, we’ll take a closer look at separately.

[professorvarox]

In particular, the radio issues have disappeared again. Thank you very much for that. A few other minor issues such as long loading times when starting/deleting a session still persist

[felix1994]

The problems continue to occur at the massive extent mentioned above. The simulation is currently not usable.

[danielschwarz]

How exactly does that show itself?

[professorvarox]

The aforementioned radio problems with the significant delay are occurring again

[suchti]

Summary / Zusammenfassung

When I briefly leave a session and then reopen it and unpause the game, I suddenly get calls generated so quickly as if the game were running at 16x speed

Steps to Reproduce / Schritte zur Reproduktion

Open a lobby / Öffne eine Sitzung
Leave the lobby after some time / Verlasse die Lobby nach etwas Zeit
Go back into the lobby and resume the game / Gehe zurück in die Lobby und fahre die Zeit fort
A lot of calls and incidents are generated at once / Viel zu viele Einsätze und Anrufe werden zu gleich generiert

Expected Behavior / Erwartetes Verhalten

The game resumes as normal at 1x timescale / Das Spiel fährt normal auf 1x Geschwindigkeit fort

Actual Behavior / Tatsächliches Verhalten

The game generates calls as if it were at 16x timescale / Das Spiel generiert Einsätze als wäre es auf 16x

Impact on Usage / Auswirkung auf die Nutzung

Minor: Small / cosmetic impact. / Kleiner / kosmetischer Einfluss.
Moderate: It disrupts some workflows. / Beeinträchtigt einige Arbeitsabläufe.
Critical: I can’t use the platform at all. / Die Plattform ist nicht nutzbar.

Screenshots or Logs / Screenshots oder Protokolle

[danielschwarz]

How long have you been away from the session?

[suchti]

for about 10 minutes, maybe 15, but as far as I know it should trigger automatically once you’re removed from the dispatch center

[mankie]

I’m experiencing the same error where you get kicked out of the session in the pause function, then you have to completely exit and restart the session

[danielschwarz]

Is it not possible to restaff the control center?

[mankie]

No, clicking Restore doesn’t work

[danielschwarz]

Yes, because no operations control center is staffed. So the question is, is it not possible to select the operations control center again?

[mankie]

You can click on the deployment location again in the session window, but nothing happens

[danielschwarz]

And what happens when you’ve selected the control station and then click Restore?

[mankie]

After clicking Restore, it counts down the seconds but nothing happens — no new connection is established. After that, it looks like this

[danielschwarz]

If you exit the session and select it again via the session selection (list), does the same thing happen?

[mankie]

It works there, the session loads perfectly